At the time of writing, HFE is the only fitness industry-training provider that offers a no quibble 14-day MONEY BACK GUARANTEE.
If within 14 days of booking you decide that your course isn’t for you, or that we haven’t done everything that we said we would, you can cancel your course and get all of your money back without question.
All you need to do to start the cancellation process is complete and submit the cancellation form and return your learning materials to us. We strongly advise that you post these books by recorded post to ensure that they reach us within the “14-day ‘cooling off period”.
Once we receive your learning materials, we’ll raise a credit note and issue you refund right away. Any monies owing to you will be refunded in the same way that you paid us; if you paid by card, the money will be returned to that card. If you paid by cheque, we’ll send you a cheque.
Regrettably, once you are outside of the cooling off period however, we wont be able to offer you a refund. If you want to cancel your course at short notice, there may also be additional charges you’ll have to pay.
For more information about our cancellation policy, refer to Section 9 of our Terms of Business.