We recognise that the needs and circumstances of our customers have the potential to change and as such we will need to be flexible in the way we offer our services. This policy therefore exists to provide our customers and potential customers with clear guidance on how and when cancellations will be accepted, and how and when any refunds (when due) will be processed.
This policy provides and overview of the terms related to course cancellations. For a more detailed account of our policy on course cancellations and transfers please refer to Clause 7 of our Terms of Business.
The cancellation policy does not affect your statutory rights.
Clause 9. CANCELLATIONS
9.1 Once a Business application has been accepted for a Course then there are no cancellation rights available.
9.2 In respect of Individuals in accordance with the Consumer Contracts (information Cancellation & Additional charges) Regulations 2013 and the Consumer Rights Act 2015, you may cancel this Agreement by submitting to the address below, or via email to firstname.lastname@example.org, the appropriate cancellation form. This form must be submitted within 14 days of the date your Course booking was made (“Cooling-off Period”) and can be retrieved from the following web page: https://www.hfe.co.uk/info/policies/cancellation-policy/.
9.3 If you cancel a Course within the Cooling-off Period, you will be entitled to a refund of all monies paid within 14 days of receipt by us of all the materials supplied to you, provided that these are fit to be reused.
9.4 If you cancel a Course after the end of the Cooling-off Period, but at least 28 days prior to the commencement of a Course, then you will be liable to pay a sum equal to the difference between the deposit paid and 50% of the total Course Fees.
9.5 If you cancel a Course within 28 days of the commencement date of the Course then you are liable to pay all Course Fees.
9.6 If your Commencement Date is within 14 days of the date of your booking is made, your legal right to cancel this agreement under the Consumer Contracts (information Cancellation & Additional charges) Regulations 2013 will not apply.
9.7 If you use any of the Services provided by us, you waive your right to cancel this agreement and the provisions of Clause 9.4 and 9.5 above shall apply.
9.8 If we have provided you with Course Materials, you must return these to us within 7 days of your cancellation date. All Course Materials must be returned before any refund will be paid to you. If you do not return the Course Materials, or they are returned damaged, you will be liable for the cost of replacing them. Course Materials will be charged at the rates shown in the Addendum. We reserve the right to amend from time to time fees shown on the Addendum and will notify you 28 days prior to any change.
9.9 If we reserve you a place on a Course and you fail to attend without formal cancellation pursuant to Clauses 6.3, 9.4, 9.5 or 9.6, you will be liable for the entire Course cost, irrespective of whether you intend to complete the Course at a later date or not. If you do wish to complete your Course, subject to availability, we may be able to permit you to transfer your Course in accordance with Clause 10.
9.10 Unless made within the Cooling-off Period, course cancellations will not be accepted if you have already Transferred your Course to a later date, as per Clause 10. The “Cooling-off Period” relates to the initial Course and not to any Course that you have transferred to, or substituted for the initial Course.
All learning materials pertaining to cancelled courses should be returned to us within 7 days of your request to cancel the course. We reserve the right not to process cancellation requests and issue any refunds to you until these materials have been received by us. We also recommend that you return these materials via recorded post to enable their return to be tracked/monitored.
Any customer wanting to cancel their course should do so using the cancellation form below: