Our support systems are the best in the industry because they’re tailored to the individual needs of our students. Over the years we’ve constantly refined our approach to support, carefully listened to feedback, and used this to provide a consistently high-quality service.
The secret of our success is very simple; we’re incredibly passionate about this industry and supporting you through your chosen qualification is what really drives us. We know we’re playing our part in helping shape the exercise professionals of tomorrow; it’s a responsibility we take very seriously.
We believe in providing everyone with the support, guidance and resources that they need to succeed, and without compromise. Here are some of the ways we can help you on your journey:
Get in Touch:
Our dedicated learner support tutors are available in a number of ways:
Go On, Ask Us Anything
From the moment you enrol on your course, you’ll be assigned your very own personal support tutor. They’ll serve as your primary contact throughout your studies and will always be ready to help you out. Perhaps you’ve got a burning question about the skeletal system, or want a bit of advice on how to further your career after you’ve qualified; ask and it will be answered. If you do have a question about your course, it’s always best to pick up the phone. There’s always somebody that will be able to help you.
Completely Unlimited Support
Our support systems are available as much as you want, or you feel you need. There are no time limits, caveats, or restrictions. Support tutors will speak with you initially on your induction to determine your specific needs. Therafter, you can have as much contact and support as you need. Support is available by phone, text or email between 9:00 – 18:00 Monday to Friday. Unfortunately, the support desk is closed at weekends as that is when most of the practical courses are delivered.
Each student receives their own login to LES (Learner Engagement System), which is accessible 24 hours a day. LES contains all of the online course materials, lecture videos, marking, access to online exams and details about when and where your practical training courses are scheduled.
In a typical month, our support team spend over 300 hours on the phone with students, make over 1,800 outbound calls and receive nearly 1500 inbound calls. Some calls only last a few minutes, while others can take a little longer. Most support calls will last 15-20 minutes and tutors will try to gauge where you are at with your learning, clarify any areas you are struggling with, then set you some directed study tasks or activities. It’s always better to speak with your support tutor regularly, although for some, we understand that this isn’t always possible. To us, no question or query is too big or small!
Friendly and Experienced Tutors
You’ve put your trust in us to deliver a qualification, and the last thing you want to be worried about is the quality of service or level of support you’ll receive. Our tutors are respected fitness professionals in their own right, many of whom are still actively working in the industry. Believe us when we say they’ve been there and done it all before.
Most of our online lectures are presented by leading doctors, dieticians, physiotherapists and academics, ensuring that you get best online learning experience possible. Content is delivered in a friendly and engaging tone, and in bitesize portions so that you can study at your own pace.
We only employ the very best people in the industry, because that’s what you deserve. Nobody wants a second-rate anything, especially when it comes to something as important as your education.
Industry-Leading Learning Materials
Comprehensive. Accurate. Easy to follow. That sums up our learning materials. Our courses provide access to online video content, e-learning resources, a full-colour student manual, and mock exams. Some of our courses even have audiobooks, perfect for learning and revising on the go.
If you’d like a taste of what we offer, have a look at our sample training manuals, produced exclusively in-house.
Comprehensive Online Learning
If you’ve never experienced distance learning, it can seem intimidating at first. We’re here to allay any concerns you may have, however. Backed up by the immense success of our students, we’re big believers in delivering courses this way.
One of the greatest benefits to home study is the ability to access materials on the go, anytime and anywhere – as our support tutors often say, “it’s like a classroom at your fingertips”. Our Learner Engagement System is incredibly versatile and intuitive. Course units are broken down into easily manageable chunks and you’ll find an array of worksheets, lesson plans, case studies and revision materials to guide you through. The flexibility of LES allows your tutor to provide instant feedback and highlight areas of the course that still require completing.
It’s also a great system that lets students interact with one another. Our community learning forums provide a welcoming place to introduce yourself, post a question, or start a discussion.
Extensive Mock Assessments
Did you know that 87% of our students pass their theory exam first time? That’s because we make sure you’re fully prepared to deal with even the trickiest of topics. Our mock exams give you the chance to perform a dry run, test out what you’ve learned so far, and highlight areas where you may still need some support.
Why not get a head start and try one our mock exams right now? You may already know more than you think.