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Coronavirus Update
This page was last updated on: 20/03/2020 at 17:45
We understand that many of our students will have questions and concerns about the current COVID-19 situation and how this applies to their HFE training courses.
The safety of our staff and students is our number one priority and as such we are closely monitoring the situation and diligently following the advice issued by Government.
Based on the advice issued by Government on 20/03/20 to close all pubs, clubs, restaurants and gyms, we’re postponing all of our courses with immediate effect and until further notice. As soon as this restriction is lifted, we will be in touch with every individual affected to arrange the necessary transfers to later course dates.
Naturally we are dissapointed to have to take this action but as was stated by the UK Government, a collective and vigorous effort is required by everyone in order to beat the virus.
In the event that we do need to make any further announcements, we will update this page first and contact by way of email anyone who is affected by these changes. Please could we ask all students to keep a close eye on their emails over the coming weeks.
For an updated figure on the number of COVID-19 cases in the UK click here
New Student Advice
If you are thinking about completing one of our qualifications it is only natural that in the current climate you will be apprehensive about making a booking. It is worth considering however some of the current benefits and opportunities:
- all courses have a 14-day money back guarantee – you can get a full refund of any monied paid during your “Cooling-Off Period”
- we have low deposits and interest free payment plans for all courses
- our courses have low student numbers and as such you will not be attending any large-scale training event even when the above restrictions are lifted.
- while the practical elements of our courses are temporarily restricted, we are still operating at full capacity our remote learning support service for all students – remember support is unlimited at HFE.
- many people will now have a great deal of spare time on their hands. This could be an excellent opportunity to put this time to good use with studying.
- we are currently exploring options to allow our students to sit key exams and assessments remotely from home – further updates on this will be released in the coming weeks.
Current Student Advice
All courses will now be postponed until a later date. We will be in touch with all students affected in the coming weeks when we have more clarity from Government as to when these restrictions that are in now in place will be lifted. Until this time, we politely request that all students are patient with us while we work through the large numbers of students that will be affected by this issue. Please note:
- Our online learning system will remain live so all students enrolled on their course will be able to continue with their learning and coursework during this period
- Our learning support team will continue to be available to provide ongoing support and guidance to all of our students
Course Transfers
Any student that has had a course postponed because of the current Government-imposed restrictions will be eligible for a free course transfer.
All students will be contacted by way of email in the coming weeks when we have a more information about when we will be able to restart delivering the face-to-face elements of our courses. We politely request that you are patient with us during this unprecedented period of time.
Any student who has recently paid to transfer their course for reasons related to the current COVID-19 situation and whose course(s) were due to be delivered on or after 20/03/2020 will be eligiblefor a full refund of any monies paid to transfer their course.
To reclaim these monies, please contact our administration team on [email protected]
COVID-19 Complaints and Enquiries
Due to the high volume of support calls we are currently receiving from our students about matters related to the COVID-19 virus and the impact this is having on our delivery schedule, regrettably we are unable to respond to individual enquiries and/or complaints relating to our policy on this issue. We will continue to update this page on a daily basis with details on any changes or updates that we need to make you aware of.
We continue to follow the current Government directive on this matter and in the event that we do need to make any further changes, we will not hesitate to contact you as soon as is practicably possible.
We will continue to follow these instructions closely and we are continually exploring ways that we can better fulfil our service obligations to our customers, suppliers and staff during this difficult period. We thank you for your patience and understanding during this difficult time.
Further Information:
We have provided a series of useful links below which contain key information on how to minimise the risks of contracting and spreading the COVID-19 virus. We would politely request that you take the time to review the following guidance and ensure that you follow this as closely as is practicably possible:
Government Response – Coronavirus
